RESOURCIVE MEDIA
PODCASTING
Tune in to our podcast: "The RaaP"
THE RaaP - RESOURCIVE
AS A PODCAST
The RaaP breaks down how new technologies are being deployed to solve for business problems, and ultimately drive businesses forward.
Our featured guests include business leaders, industry thought leaders, Private Equity Operating Partners, vendor executives, and more.
If you are looking to better understand the business case for new technology adoption and procurement, learn about where opportunities exist to increase EBITDA, or how Resourcive specifically brings value to its private equity partners and clients, give The RaaP a listen.
HOSTED BY
As President, Kyle ensures alignment of client vision throughout relationship beginning with initial scoping calls and continuing throughout full lifecycle through his management of the implementation and account teams.
Prior to joining Resourcive, Kyle served in the US Army Special Forces as a Green Beret. He brings the skills and experiences learned operating in volatile, uncertain, complex and ambiguous environments to his role with Resourcive- his constant eye towards creating win-win partnerships has been integral to the success of many recent engagements.
Kyle holds a Bachelor’s in Organizational Leadership from the University of Charleston and is attending the Mason School of business at the College of William & Mary in pursuit of his MBA. Kyle enjoys outdoor sports, travel, education and spending time with family.
As VP of Operations, Kyle works across the organization to plan, direct, coordinate, and oversee operations activities at Resourcive, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization.
Prior to joining Resourcive, Kyle served twelve years in Marine Special Operations Command as a Marine Raider. He has extensive experience leading local and global operations delivering exceptional and measurable results. He possesses a comprehensive background in partnership development and has successfully lead teams in dynamic and fast-paced environments.
Kyle has a bachelors degree in Project Management and Software Development from Bellevue University. He enjoys the outdoors and spending time with friends and family.
Episode #64: Everything is Code - AI, Cloud & The Future of Development
In this episode, the Kyle's discuss recent trends in software development, cloud technology, and the role of AI in software engineering. They explore the paradox of increasing innovation in development tools while job postings for developers in the U.S. are declining. The conversation touches on Cloudflare’s new product, AWS Amplify Gen 2, and how "everything as code" is transforming infrastructure deployment, reducing reliance on traditional development teams. They also discuss the challenges enterprises face in moving toward cloud-native environments and practical strategies for transitioning away from legacy systems.
Episode #63: AWS savings & Contact Center AI Trends for 2025
In this episode of The RaaP (Resourcive as a Podcast), we explore two critical technology challenges for today’s businesses: optimizing cloud costs and harnessing AI in contact centers.
Kyle Hall and Kyle Gotzman discuss how focusing on how you build—not just how you buy—can unlock up to 80% in AWS savings. From rethinking database structures to eliminating unnecessary infrastructure, this conversation provides actionable insights for tech leaders looking to reduce spend and increase efficiency.
We also dive into the rapidly evolving role of AI in contact centers. Learn how AI is reshaping customer interactions through empathy, hyper-personalization, and proactive insights. Kyle walks through Resourcive’s AI maturity model, highlighting real-world use cases that empower teams, enhance customer loyalty, and drive business outcomes.
Whether you're tackling legacy cloud setups or exploring the next wave of AI-driven transformation, this episode is packed with strategies to help you stay ahead.
Tune in for actionable takeaways and strategic insights you can put to work right away.
Episode #62: Unlocking the Power of a Technology Value Creation Partner
In this episode, we dive deep into the concept of a Technology Value Creation Partner and explore why this approach is critical for mid-market and enterprise businesses.
Tune in to learn:
What makes a Technology Value Creation Partner different from traditional vendors.
How to align technology investments with your overall business strategy.
The importance of persistent engagement and proactive problem-solving.
Why Resourcive is the best partner to help you navigate today's complex IT landscape.
Episode #61: Network is Back! Solving Modern Network Challenges
In this episode of The RaaP, Kyle Hall and Kyle Gotzman dive into the resurgence of network infrastructure and the evolving needs of multi-location businesses.
They explore key trends like SD-WAN, SASE, and network topology changes, discussing the complexities of managing multiple vendors, faster implementation, and circuit aggregation.
They also tackle the pros and cons of outsourcing vs. insourcing network management, offering practical insights for IT and business leaders.
Plus, they discuss the growing importance of AI literacy in today’s workforce and how AI can enhance productivity.
Tune in for valuable insights on solving modern network challenges and leveraging AI effectively.
Key Topics:
Network management complexities in multi-location businesses
Shifting from MPLS to SD-WAN and SASE
Outsourcing vs. insourcing: pros and cons
The rise of AI-literate workforces
Practical AI use cases in day-to-day operations
Episode #59: Understanding Technical Debt
In today's episode of "The RaaP," hosts Kyle Gotzman and Kyle Hall dive into the intricate topic of technical debt. They begin with some lighthearted banter before transitioning to a detailed discussion on what technical debt entails, its implications, and how organizations can manage it effectively.
Episode #58: The IT Operating Model & Measuring the ROI of AI
In this episode, the Kyle's discuss the challenges and strategies related to IT operating models for mid-sized companies, particularly those owned by private equity firms.
They highlight the importance of scalability, resilience, and risk mitigation in these companies, which often have lean IT teams and face pressure to mature their infrastructure.
They mention the significance of aligning IT strategies with the company's deal thesis and long-term goals, emphasizing the need for a holistic approach to IT management.
The conversation touches on topics such as onboarding processes, outsourcing decisions, and forward planning for future growth.
Then, they discuss the evaluation of ROI (Return on Investment) in AI (Artificial Intelligence) implementations.
Kyle Hall introduces the topic, emphasizing its relevance and complexity due to recent news articles and marketing claims about AI ROI.
They delve into the challenges of assessing ROI for AI, considering both hard returns (such as cost savings and productivity increases) and soft benefits (like improved user experience and skill retention).
They explore various use cases, ranging from computer vision in healthcare to predictive maintenance in vending machines, highlighting the potential impact on efficiency and decision-making.
The conversation underscores the importance of defining clear use cases for AI projects and acknowledges the strategic imperative for organizations to explore AI despite the current difficulties in quantifying ROI.
They conclude by emphasizing the need for ongoing monitoring and adaptation in AI initiatives.
Episode #57: Carveout Projects, Edge Computing & VDI, and a mailbag!
In this episode, the Kyle's discuss the recent rise in carveout projects before Kyle teaches Kyle about edge computing and VDI.
Then the guys give some advice to a user looking for guidance around a global SD-WAN deployment.
Episode #56: High Impact (non) vCISO Security Engagements & The Champion Challenger Model
In this episode, the Kyle's discuss a recent Cybersecurity engagement where Adrian, our Cyber Practice Lead, is on site at publicly traded company.
Then the KH teaches KG about the Champion Challenger Model as a vendor management strategy.
Episode #55: The Change in Importance of IT & The Case for (and against) Repatriation
Coming off a trip to New York to attend and speak at a leading PE firms CIO Summit, they Kyles discuss the conversation Resourcive led around the tech operating model.
Then the KG teaches KH about repatriation and the where the cloud fits in the marketplace for infrastructure and compute needs.
Episode #54: The Evolution of Procurement w/ Michael Cadieux, Chief Procurement Officer and Founder of Procurement Foundry
In this episode of The RaaP, Nick and Kyle are joined by Michael Cadieux, one of the industry's leading procurement professionals. Michael shares his thoughts on a wide range of topics:
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Creating Procurement Foundry, the leading peer-to-peer procurement professional network
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The Evolution of Procurement
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Current Challenges for Technology Procurement Leaders
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How Procurement Leaders are Preparing for 2024
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What the Future of Roles in Procurement Look Like
And more!
Episode #53: Unlocking the Secrets of Successful Digital Transformation w/ Walt Carter
In this episode, Nick and Kyle are joined by Walt Carter, Chief Digital Officer, CIO, COO, author, and keynote speaker. With a wealth of knowledge and experience spanning over 40 years, Walt shared invaluable insights and strategies for making digital transformation a resounding success.
Key Takeaways:
- Digital transformation is not just about technology; it's all about people.
- The importance of creating a clear and detailed vision for your transformation.
- The significance of consensus and alignment within your organization.
- The power of leading indicators in measuring transformation progress.
- The critical role of continuous learning and improvement in the transformation journey.
Episode #52: Strategies for Successful M&A Integrations w/Jack Ryan, Infrastructure Director at Diverzify
In this episode, Nick and Kyle chat with Jack Ryan, Infrastructure Director at Diverzify. Amidst an aggressive M&A growth plan, Jack shares his key priorities when integrating new acquisitions.
Episode #51: Primary Considerations in Healthcare Right Now for IT w/ Chad Wray, VP of IT at Paragon Health
In this episode, Nick and Kyle sit down with Chad Wray, VP of IT at Paragon Health. Chris breaks down his Top 3 areas of focus right now: Intake of referrals, data, and connectivity & costs.
Episode #50: Tammy Knies, Head of Vendor Management and Procurement at Live Oak Bank
In this episode, Nick and Kyle are joined by Tammy Knies, Head of Vendor Management and Procurement at Live Oak Bank. They discuss the fundamentals of building a mature procurement practice, nuances in IT/technology procurement, and the opportunity that exists in creating value for the enterprise in these areas.
Episode #49: Brian Greenberg, Partner, CIO/CTO
In this episode, Nick and Adrian are joined by Brian Greenberg of Fortium Partners. They discuss the ins and outs of fractional technology leadership, how Brian prioritizes when starting a new engagement, and what the most common challenges are he's seeing at companies today both operationally and in the realm of security.
Episode #48: Ben Corll, CISO Americas at Zscaler
Adrian Tilston does a Security Takeover of The RaaP and is joined by Ben Corll, CISO Americas at Zscaler. Their discussion focuses on how security leaders should think about presenting security information to a board of directors, building credibility as a leader, and overall a little about risk and how you present it.
Episode #47: Sarah Richardson, CIO of Tivity Health
In this episode, Nick and Kyle are joined by Sarah Richardson, Chief Digital & Information Officer at Tivity Health. It's a great conversation focused on leadership in the context of technology and transformation.
Episode #46: muji of HHHYPERGROTH
In this episode, Nick and Kyle are joined by muji, the investment research blogger covering the technologies powering today's hypergrowth stories including many of the companies Resourcive partners with to deliver cutting edge technology to its clients.
Episode #45: Tom Gesky, CEO of Resourcive
In this episode, Nick and Kyle are joined by Tom Gesky, CEO and Chairman of Resourcive. The guys take a trip down memory lane and discuss some of the seminal moments in Resourcive's history and how they've shaped who Resourcive is today as the leading strategic IT sourcing consultancies.
Episode #44: Spend Reduction
In this episode, Nick and Kyle discuss the ground swell of attention and focus on near-term expense reduction initiatives in response to growing market uncertainty, inflationary pressures, and renewed focus on budgets.
Episode #43: Security Series - James Morrison, National Security Specialist at Intelisys
In this episode, Nick and Kyle welcome James Morrison former FBI Cyber and Computer Scientist. The guys cover a wide range of topics centered around how Resourcive is approaching cybersecurity challenges in the current environment with our customers.
Episode #42: Security Series -Stephen Semmelroth, Sr. Director of Security at AVANT Communications.
In this episode, Nick Creasey and Kyle Hall welcome fellow veteran Stephen Semmelroth. The guys spend some time talking about the nuances of technology and security in the DoD before exploring how the parallels and differences present lessons and opportunity for the private sector and cybersecurity industry at large.
Episode #41: Cloud Series -Jeff DeVerter, CTO of Product & Services at Rackspace
In this episode, the guys discuss how the cloud is re-inventing business' relationship with IT, how it is changing the role of IT within organizations, and ultimately how it is delivering meaningful business outcomes to companies large and small.
Episode #40: Partner Series - Mike Welsh, Chief Value Officer at Net(net)
In this episode, the guys discuss the new Resourcive x Net(net) partnership, where Net(net) fits into the market, and how their addressing significant buckets of IT spend for their clients and private equity partners.
Security Series: Eldon Sprickerhoff, Founder & Chief Innovation Officer and Tia Hopkins, Field CTO & Chief Cyber Risk Strategist at eSentire
This episode is a recording of our recent webinar Kyle hosted with eSentire. They talk trends and current state of cybersecurity, how companies should be thinking about protecting themselves, and budget rationalization for security spend.
SME Series - Service Delivery w/Kyle Gotzman, Director of Client Services at Resourcive
In this episode, we discuss the thorny topic of technology service delivery and implementation. Kyle and Nick are joined by Kyle Gotzman, Director of Client Services at Resourcive to share the good, the bad, and the ugly; but also where Resourcive is able to alleviate pain points and create value for clients with the expertise and experience that goes along with hundreds of engagements.
Episode #37: Burke Autrey
CEO of Fortium Partners
In this episode, the guys discuss with Burke the importance of experienced technology leaders in the execution of strategic business goals and how Fortium Partners' model of Technology Leadership as a Service is filling a void in today's executive labor market.
Episode #36: John Zemonek, CEO & Founder of Aligned Technology Group
In this episode, the guys welcome John Zemonek to discuss a programmatic approach to security and the budget rationalization model to make sense of your investment.
Episode #35: Michael Arnold, Senior Consultant at Resourcive
In this episode, Michael and Kyle discuss the #wireless & #mobility market, the current state of #5G, and how these developments are impacting clients in their current engagements.
Episode #34: John Bisack, Founder of Performance Improvement Partners
This episode the guys speak with John Bisack, Founder of a leading IT consultancy, Performance Improvement Partners, about the evolution of consulting in the private equity space - specifically around IT diligence and value creation.
Episode #33: Max Silber, VP of Mobility & IoT at MetTel
This episode is all about wireless technology and the time sensitivity around transitioning off of legacy POTS technology.
Episode #32: James Anderson, News Editor at Channel Futures
James Anderson is the News Editor at Channel Futures covering all things channel and technology. The guys discuss the current state of the channel, new developments, and what to look out for in 2022.