Treating a renewal as a market event, and staying with the incumbent on better terms.
35%
Reduction on renewal
$352K/yr
Annual savings
0
Migration disruption, one-time costs, or change management
The situation
A large healthcare enterprise was approaching a major UCaaS renewal on a fully deployed incumbent platform. The relationship had been rocky early on, reporting gaps had made location-level cost allocation difficult, but the provider had since stabilized, leaving the client with a genuine choice: migrate for theoretical savings, or find a better path with the platform already in place.
Why this was hard without help
Migrating a fully deployed enterprise UCaaS environment for savings that are still theoretical carries real disruption risk, one-time costs, and change management burden, none of which show up in a simple price comparison. But staying with an incumbent usually means accepting whatever renewal number arrives, since the client has limited independent visibility into whether that number reflects the market.
What Resourcive brought
Resourcive ran the renewal as a structured market event rather than a migration decision. A credible competitive alternative, one already inside the client's own collaboration ecosystem, created real leverage without requiring an actual switch. Pricing was decomposed past the headline number into add-ons, usage assumptions, taxes, and support structure, and the incumbent aligned its pricing to market.
Results
Documented outcomes
- Baseline ~$1.1M/yr negotiated down to ~$667K/yr.
- ~$352K in annual savings, roughly a 35% reduction.
- Continuity preserved: no migration disruption, one-time costs, or change management.
A note on this proof point
This is the clearest example in the library of renewals as financial events rather than procurement tasks: the leverage came from market visibility, not from actually switching providers.
