A 24-hour cloud conversion during evaluation turned a hardware failure into a faster migration.
19%
In-scope reduction, before reinvestment
$100K/yr
Annualized savings
25
Carriers consolidated across the estate
The situation
A multi-national information services company with UK headquarters and 26 locations was managing $622,000 a year in telecom spend across 25 different carriers, a level of fragmentation that made the environment nearly impossible to see clearly, let alone optimize.
Why this was hard without help
A full multi-currency, multi-language invoice audit is exactly the kind of work that's easy to know you need and hard to actually staff internally. Twenty-five carriers means 25 different billing formats, contract structures, and account teams, before anyone even gets to the network and voice sourcing decisions themselves.
What Resourcive brought
A full invoice audit across every currency and language in the estate, baselining $51,900 a month in spend, followed by an eight-vendor network bid and a five-vendor hosted PBX bid. RingCentral was selected for voice and Masergy for co-managed SD-WAN. Mid-evaluation, a catastrophic PBX hardware failure hit, and RingCentral converted the client to cloud voice within 24 hours, turning a crisis into the trigger for a full soft-phone migration. The client reinvested the savings, plus roughly $22,200, into redundancy and a full phone replacement.
Results
Documented outcomes
- 19% in-scope reduction before reinvestment, $100K in annualized savings.
- Active-active Fortinet SD-WAN redundancy implemented.
- A global, unified phone system replacing a fragmented 25-carrier estate.
- A hardware crisis resolved in 24 hours and turned into a full modernization.
