Finding a SOC that actually operates, not one that just forwards alerts.
40%
Savings on the new SOC partnership
24x7
Active operations, not alert-only monitoring
1,000+
Locations in scope for a potential follow-on network aggregation
The situation
A growing US healthcare provider needed a SOC that did real, active operations, direct in-tool response and automated triage, not a vendor that simply forwarded alerts back to an already-stretched internal team. A prior SOC vendor had fallen short of that bar.
Why this was hard without help
Most SOC vendors look similar on paper. The real differences show up in integration depth, how fast a provider can actually connect into a client's existing tools, and whether their SOC does independent investigation or just escalates back to the client's own team, which defeats the purpose of outsourcing it in the first place.
What Resourcive brought
An evaluation built around deep CrowdStrike integration and a requirement for genuine active operations. Resourcive identified an API-driven provider that fast-tracked the integration work, built custom log parsers specific to this environment, and delivered SOAR capability, automated triage and device quarantine, without waiting for a signed contract to start monitoring cloud services. The client also added a vCISO from the same partner, consolidating two relationships into one.
"This was by far the most successful outcome of any initiative we ran across the portfolio."
SVP of Technology
Results
Documented outcomes
- 40% savingsversus the prior SOC relationship.
- A right-fit, high-touch SOC partnership doing genuine active operations.
- Unified SOC and vCISO coverage from a single partner.
- Monitoring began before the contract was even signed.
What came next
Under evaluation: network aggregation across a potential 1,000+ locations, a CCaaS decision, and contact center AI, the same practice-to-practice expansion pattern that shows up across Resourcive's longest client relationships.
