CLOUD BASED
CONTACT CENTERS

Unlock the power of your virtual front door

CROSS-FUNCTIONAL PROCUREMENT EXPERTISE

Contact center procurement touches multiple lines of business and requires efficient knowledge share and stakeholder considerations to ensure a successful transformation to a next generation platform that has the power impact EBITDA on both top and bottom line.

Resourcive has the deep experience to assess, evaluate, build requirements, shortlist, and ultimately recommend a CCaaS solution to fit your requirements and strategic initiatives.

AGILITY ONLY FOUND IN THE CLOUD

Contact Center as a Service (CCaaS)

Building requirements and running a sourcing project for a CCaaS solution is hard. Resourcive will drive this initiative through implementation to ensure a positive outcome for your project.

We have the experience, sourcing CCaaS solutions for thousands of agent seats to date.

AI | Automation | BOTs

ROI on CCaaS is largely tied to deflecting low-calorie tasks from live agents.

Building the workflows and finding the provider that can accommodate based on your tech stack is critical to capturing maximum value.

Reporting | Analytics

Analytics and insights are primary driver for CCaaS adoption.

Ensure that the KPIs for performance, quality, productivity are a built to your specific business.

Business Process Outsourcing (BPO)

Outsourcing your contact center can be an effective solution, however it still requires considerable planning, integration work, and IT support. 

Whether you’re just getting started in establishing a contact center program or you’ve had a BPO in place for years, Resourcive can ensure your spend is optimized.

Outbound Dialing

Smart Dialers to automate and improve your dialing process, only connecting agents to live prospects. Make sure you get the right one to enable your outbound campaigns:

  • Progressive

  • Preview

  • Power

  • Predictive

Workforce Management

Forecast, schedule, adapt, respond, and engage with intelligent workforce management software and get more out of your most valuable resource.

AI, automated workflows and user-friendly UX makes agents' and supervisors' lives easier and minimize costs - at the same time.

OUR PARTNERS

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Featured Case Study

Large contact center project for private equity owned Telehealth company following aggressive M&A. Resourcive sourced a next-gen CCaaS solution to meet requirements of the new entity with enhanced security and compliance, workforce management and support, AI enabled automation, reporting & analytics, while creating a projected $94M in efficiency gains over three years.

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