Replacing a troubled incumbent MSP with a predictable cost structure and a nationwide footprint.
30–40%
Spend reduction
$35K/mo
Annualized savings
1
Troubled incumbent MSP relationship, replaced
The situation
A retirement plans provider was living with an unpredictable variable cost structure from its incumbent MSP, along with recurring trouble tickets and a relationship that had stopped delivering the alignment the business needed across its six locations.
Why this was hard without help
MSP contracts with variable, unpredictable billing are difficult to benchmark without knowing what comparable providers actually charge for equivalent scope, and a 250-person company evaluating this alone has limited leverage and limited visibility into whether a proposed replacement is actually better structured, not just differently priced.
What Resourcive brought
A structured MSP sourcing process built around eliminating the unpredictable variable cost structure, applying ITSM best practices to cut trouble ticket volume, and finding a provider with genuine nationwide footprint and better alignment to the business's actual needs.
Results
Documented outcomes
- 30 to 40% spend reduction, roughly $35K a month in annualized savings.
- A troubled incumbent MSP relationship replaced with a better-aligned provider.
- Unpredictable variable billing replaced with a predictable cost structure.
- Nationwide footprint achieved to match the business's operating profile.
