Exiting an unfavorable, just-signed contact center contract, then landing a better one.
$1.1M
Direct savings
>50%
In-scope spend reduction
862
Consulting hours at no cost
The situation
A PE savings rewards program brought Resourcive into a global technology company's in-scope spend of $1,460,638 a year. Two problems sat side by side: disconnects and POTS lines nobody had cleaned up, and a contact center running at roughly twice the usage it actually needed, under a contract that had just been signed for three years.
Why this was hard without help
A just-signed three-year contract is not something most internal teams feel they can reopen, and contact center usage running two times higher than necessary is easy to miss when nobody's specifically looking for it. Meanwhile, disconnects and POTS aggregation, the more obvious savings, still needed carrier-level administrative work most internal teams don't have bandwidth for.
What Resourcive brought
Disconnects worth $115K a year and POTS aggregation worth $72K a year were realized inside three months, with Resourcive managing the carrier disconnect administration directly. On the contact center side, Resourcive negotiated immediate relief despite the freshly signed contract, exited the unfavorable agreement, and sourced an improved Lumen contact center solution worth $980K a year.
"This was by far the most successful outcome of any initiative in the program."
IT Category Manager, Procurement
Results
Documented outcomes
- Over 50% in-scope spend reduction, $1.1M in direct savings.
- $200K realized immediately, with the balance following inside the first year.
- An unfavorable, just-signed contact center contract exited and replaced.
- 862 consulting hours delivered at no cost.
